Refund policy

IVY VERO RETURN & REFUND POLICY

Our current collection consists exclusively of mission-driven hats. Because each purchase supports Ivy Vero Collective’s charitable giving initiative, all hat sales are final and cannot be returned or exchanged.

We encourage you to review all product details carefully before completing your purchase.

DAMAGED OR INCORRECT ITEMS

We want every Ivy Vero order to arrive as intended. If your item arrives damaged, defective, or incorrect, please contact us at hello@ivyvero.com within 7 days of delivery. Include your order number and clear photographs of the item and packaging so we can review the issue and make it right.

ORDER CANCELLATIONS

Once an order has entered processing or has shipped, it cannot be canceled or changed.

FUTURE COLLECTIONS

As Ivy Vero Collective expands into additional clothing and lifestyle products, eligible items may be accepted for return within 30 days of delivery. Return eligibility and any exclusions will be clearly stated in the policy applicable at the time of purchase.

By completing your purchase, you acknowledge and agree to this Return & Refund Policy.