Shipping policy

IVY VERO SHIPPING POLICY

ORDER PROCESSING

Every Ivy Vero order is prepared and packaged with care. Please allow 2–4 business days for your order to be processed before shipment. Orders are not processed or shipped on weekends or holidays.

SHIPPING RATES AND DELIVERY

Available shipping options, costs, and estimated delivery times are calculated and displayed at checkout based on the delivery address.

Once your order ships, you will receive a confirmation email containing tracking information. Delivery estimates begin after the carrier receives your package and are not guaranteed. Ivy Vero Collective is not responsible for carrier delays caused by weather, service interruptions, holidays, or other circumstances outside our control.

ADDRESS ACCURACY

Please confirm that your shipping address is complete and correct before submitting your order. If you notice an error, contact hello@ivyvero.com as soon as possible. Once an order has been processed or shipped, we cannot guarantee that the address can be changed.

LOST, DAMAGED, OR MISSING PACKAGES

If your order arrives damaged or incorrect, please contact hello@ivyvero.com within 7 days of delivery and include your order number and clear photographs of the item and packaging.

If tracking shows that your package was delivered but you cannot locate it, please first check with members of your household, neighbors, and the shipping carrier. Then contact us, and we will assist however we reasonably can.

CONTACT

For questions regarding shipping or an existing order, please contact hello@ivyvero.com.